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Outcome: Systemic improvements — tests, specs, ADRs, and process updated from production truth.

Goals

• Blameless postmortems with closed action items
• Sev-1/2 → regression artifact within 48h
• SLO/alert tuning from error budgets
• Governance and human-gate review when patterns repeat

Key roles

Role	Accountable for
SRE	Postmortem facilitation, action tracking
DEV	Regression tests, spec fixes
EM / ARCH	Process and ADR updates

→ Team lead perspective · Scrum Master perspective

Decision guides

• Observability & monitoring QA
• Human-in-the-loop & governance

Reference SOPs

SOP	Procedure
SOP-008	Post-incident

Feedback loop to Plan

Also read

• GOVERNANCE — artifact lifecycle, decision rights
• Adoption roadmap — iterate your operating model over time

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